Questions, answered.

UPI, cards, net banking and wallets through Shopify Payments, plus cash on delivery on most pincodes.

Yes, on most pincodes across India. Enter yours on any product page to check. Shipping is free on every order, however you pay.

You can cancel within 3 hours of ordering, and approved cancellations are refunded within 7 to 10 business days. We can't change an order once it's placed (shade, variant, quantity or address), so please check before checkout. Orders placed during a sale can't be cancelled.

We run offers on bundles all year, and newsletter subscribers get first access to new shades. Only one code applies per order.

Orders are processed within 1 to 2 business days; orders placed after 3 pm are processed the next business day. Delivery within India takes 3 to 7 business days.

Nothing. Shipping is free on every order, with no minimum.

You'll get a confirmation email with a tracking link once it ships. You can also log in to your account, or track it here.

Email info@petalpastee.com to check delivery to your country. For international orders, customs and import duties are paid by you.

We don't accept returns once an order is delivered. If a product arrives damaged, defective or missing, report it within 7 days of delivery with a full unboxing video, and the item must be unused and in its original packaging. Read the full policy.

Email info@petalpastee.com within 7 days of delivery with a clear, continuous unboxing video showing the sealed parcel, the opening and the product as received. If the seal is broken when it arrives, please don't accept the parcel and tell us straight away.

Approved claims for damaged or defective products get store credit, valid for 1 month; we don't give cash refunds for these. Approved cancellations are refunded within 7 to 10 business days. Orders from sales and promotions aren't refundable.

We can't exchange or refund for a shade mismatch or if a product doesn't suit you, so ask us before you order. Claims are only for damaged, defective or missing items.

Hypoallergenic means the formulation is designed to minimise the likelihood of allergic reactions. It does not mean that an allergic reaction is impossible. Individual sensitivities can vary, so we recommend a patch test, especially if you have a known history of allergies.

Yes, they are designed for it. Our formulas are hypoallergenic, and dermatologically and clinically tested to IS 4011:2018. Individual sensitivities can vary, so we recommend a patch test before first use, especially if you have a known history of allergies.

Our formulas are dermatologically and clinically tested at Mascot Spincontrol Clinical Research Centres, an independent clinical research centre, to IS 4011:2018. See the certificates on our lab reports page.

Yes. We don't test on animals, and neither do our suppliers.

Most are. Some lip formulas use beeswax; each product page lists the full ingredients.

Check the open-jar symbol on the pack: usually 12 months for lips and cheeks and 6 months for eye products.

Our undertone guide helps, or send us a photo in daylight on WhatsApp and we'll suggest one.