Refund policy

At Petalpastee, we value your trust and want your shopping experience to feel clear and effortless. Take a moment to review the guidelines below so everything stays smooth from order to delivery.

1. Return Policy

At Petalpastee, we want your experience to stay smooth and worry-free. We do not accept returns once an order has been delivered.
A return or exchange is only considered if the product arrives damaged, defective, or missing, and the claim is supported with a full unboxing video.
To review any claim, the item must be unused, unopened, and in its original packaging.

2. Refund, Store Credit & Exchange

Petalpastee does not offer cash refunds for damaged or defective products. Once a claim is approved, store credit valid for 1 month will be issued.
No refunds are provided during sales or promotional events under any circumstances.
Exchanges are offered only for damaged or defective items and will be processed based on stock availability.

3. Order Cancellations

Regular orders can be cancelled within 3 hours of purchase.
Approved cancellations will be refunded within 7–10 business days.
Orders placed during sales, discounts, or promotional events cannot be cancelled.

4. Mandatory Unboxing Video

To review any claim for a damaged, defective, or missing item, a clear and continuous unboxing video is required. The video must show:

The sealed package before opening
The full opening process without cuts or pauses
The product exactly as received

Claims submitted without a proper unboxing video cannot be processed.

If your parcel arrives with a broken seal, please do not accept it and inform us immediately.

5. Shade, Variant & Order Modifications

We do not provide exchanges or refunds for shade mismatch, personal preference, or if the product does not suit you.
No changes can be made once an order is placed, including shade, variant, quantity, or address. Please review all details carefully before checkout.

6. Reporting Window

Any issue must be reported within 7 days of delivery.
Requests raised after 7 days cannot be accepted, as they fall outside our processing window.

7. Return Shipping (If Requested)

If the Petalpastee team instructs you to return a product, please send it to:

Petalpastee
Gokulam #16, Shivkrupa Society,
Vesu Opp. Shyam Luxury,
Surat, Gujarat – 395007

Customers are responsible for return shipping costs.
Shipping charges are non-refundable.
We recommend using a trackable courier, as we cannot guarantee receipt of returned packages.