Shipping policy

🕒 Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed after 3 PM IST will be processed the following business day.

🚚 Shipping Rates & Delivery Estimates

Domestic & International Shipping:

  • Shipping is completely FREE on all orders — no minimum purchase required.

  • Delivery time within India: 3–7 business days.

Note: Delivery times are estimates and may vary due to external factors such as customs delays or high order volumes.

🌍 Customs, Duties, and Taxes

For international orders, customers are responsible for any applicable customs and import duties. These fees are determined by the destination country and are not included in our prices.

📦 Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking link. You can also track your order by logging into your account on our website.

♻️ Packaging

We package every order with care using protective and eco-friendly materials to ensure it arrives in perfect condition.

❗ Delays & Exceptions

We do our best to ensure timely delivery, but delays may occur due to unforeseen circumstances such as weather, customs inspections, or carrier issues.

🔄 Returns & Exchanges

Please refer to our Return Policy for details on returning or exchanging products.

📞 Contact Us

If you have any questions about your order or shipping, please contact us at:

  • Email: info@petalpastee.com

  • Phone: +91 90818 11922