Shipping policy
🕒 Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed after 3 PM IST will be processed the following business day.
🚚 Shipping Rates & Delivery Estimates
Domestic & International Shipping:
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Shipping is completely FREE on all orders — no minimum purchase required.
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Delivery time within India: 3–7 business days.
Note: Delivery times are estimates and may vary due to external factors such as customs delays or high order volumes.
🌍 Customs, Duties, and Taxes
For international orders, customers are responsible for any applicable customs and import duties. These fees are determined by the destination country and are not included in our prices.
📦 Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking link. You can also track your order by logging into your account on our website.
♻️ Packaging
We package every order with care using protective and eco-friendly materials to ensure it arrives in perfect condition.
❗ Delays & Exceptions
We do our best to ensure timely delivery, but delays may occur due to unforeseen circumstances such as weather, customs inspections, or carrier issues.
🔄 Returns & Exchanges
Please refer to our Return Policy for details on returning or exchanging products.
📞 Contact Us
If you have any questions about your order or shipping, please contact us at:
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Email: info@petalpastee.com
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Phone: +91 90818 11922